FAQ
Little Fudgy Post Club FAQ
1. How do I track my mail?
All mail club envelopes are sent via USPS First-Class Mail with a stamp in true snail mail fashion. You will NOT receive a tracking number in your shipping confirmation email. The envelopes are at the mercy of USPS and/or your country’s postal carrier once it leaves my hands.
2. What if my mail is lost or damaged?
I handle every envelope with care, but sometimes mail can get lost or damaged in transit. If your envelope arrives damaged or doesn’t show up within 10–14 days of your shipping confirmation within United States (allow up to 30-40 days internationally), please reach out at me. I’ll work with you to find a solution.
3. Can I return or exchange my mail club envelope?
Due to the nature of the mail club, returns and exchanges aren’t available. Each envelope is unique and shipped directly to you. If there’s a quality issue, I’ll try make it right. see “Lost or damaged mail” above.
4. Can I skip or cancel my subscription?
Yes! You can manage your subscription directly through the link in your confirmation email. You can pause, skip a month, update your address, or cancel anytime.
5. When will my envelope arrive?
Envelopes are mailed monthly, usually on the 6th. If you sign up after the 1st of any given month, your first mail will be the next month’s mail. Please see second picture on “Little Fudgy Post Club” product page for detailed information. Delivery times vary depending on USPS, but most U.S. subscribers receive theirs within 3–7 days. Unfortunately, International mail may take more than a month or two in some cases.
6. Do you ship internationally?
Yes, the Little Fudgy Post Club ships to most countries, please contact me if you do not see your country, I’ll be happy to look into it.
7. What if there are unexpected delays?
I do everything I can to get your envelope to you on time, but sometimes delays happen due to factors outside of my control, like USPS postal issues, weather events, or other natural or logistical disruptions within U.S or internationally. While I can’t guarantee delivery dates in these cases, I’ll always keep you updated and do my best to make sure your mail reaches you safely.
OTHER PRODUCTS:
Orders & Payment
Q: What payment methods do you accept?
A: We accept major credit/debit cards, PayPal, and other secure online payment methods available through our shop platform.
Q: Can I change or cancel my order?
A: Orders can be modified or canceled within 24 hours of purchase. After that, printing and shipping may have already started.
Shipping & Delivery
Q: Where do you ship?
A: I ship domestically (US) and select countries internationally.
Q: How long will shipping take?
• US: Typically 5–10 business days
• International: Typically 10–25 business days (depending on destination and customs)
Please only contact the shipping carrier once your order is shipped to ask questions regarding the progress of the shipment.
Q: Do you provide tracking?
A: Yes! All orders include a tracking number once shipped unless stated otherwise in product description. (Ex: Little Fudgy Post Club Mails)
Q: How much is shipping?
A: Shipping rates vary depending on your location and the number of items purchased. Rates are calculated at checkout.
Customs, Duties & Taxes
Q: Will I have to pay customs or import duties?
A: Depending on your country, customs, duties, and taxes may apply. These are the responsibility of the buyer and are not included in the shop price or shipping fees.
Q: How can I avoid extra fees?
A: Unfortunately, customs fees are determined by your country and cannot be avoided. For international shipments, you may contact your local customs office for guidance.
Returns and Refunds
Q: Do you offer returns or refunds?
A: Due to the nature of the products, I cannot offer returns or refunds unless your order arrives damaged or defective due to shop owner error. Please contact me if there’s an issue.